All clients should wear appropriate clothing and footwear.
Lateness - If the client is late for a lesson, the lesson cannot be extended and will end at the scheduled time. If the client arrives more than 20 minutes late for a scheduled lesson without notifying the coach , the coach may leave the premises and the lesson will be charged at full.
For lesson cancellations, we need to be notified by email no later than 9am on the day of the lesson – you can then ask for a make-up class.
A maximum of 2 make-up classes can be given per squad period.
Make-up classes are subject to availability and can not be guaranteed.
A make-up class must be used within your squad period and cannot be transferred to the following squad period.
For cancelled classes due to weather/facility issues, please see ourweather policy on the next page.
We will always do our best to find a make up class. The more advanced notice you give us, the more likely it is that we will find you an appropriate make-up class.
Refunds: Should regular or replacement sessions not be attended, for whatever reason, unfortunately we wont be able to issue a refund.
Make up lessons need to be booked in advance. For lessons attended without advanced notice, the normal
lesson fee will apply.
This policy is for all private lessons.
Please contact us 48 hours before the lesson if you need to cancel your booking.
Unfortunately for any lessons that are cancelled less than 48hrs before the booking, the full fee of the lesson will be charged.
Private Group Cancellation:
If any person in the private/semi-private group class cannot make the class, and the class still takes place, the class cannot be made up for that individual.
The cost of the Private Group is as follows:
2 Players = Cost of Private lesson plus £4
3 Players = Cost of Private lesson plus £9
4 Players -= Cost of Private lesson plus £16
Unfortunately we cannot be held responsible for players not turning up to their scheduled session.
In the case of one or more players not attending the scheduled lesson, the above fees will apply.
If the entire group cannot make the class or would like to reschedule the class, the same cancellation policy as for private lessons apply.
Cancellations that do not follow the guidelines listed in the Private Lesson cancellation policy cannot be refunded.
If your child cannot make it to summer camp the week that you have signed up for, see the below guidelines or consider
moving your child’s camp to another available week.Due to high demand and limited number of spaces in our camp, we
appreciate ample notice of any cancellations.
Holiday Camp Refunds:
10 days or more notice before camp—full refund.
Less than 10 days will unfortunately not qualify for a full refund, but a transfer to another camp can be requested or a cancellation fee of 25% of the value of the camp booking.
Less than 7 days will unfortunately not qualify for a full refund, but a transfer to another camp can be requested or a cancellation fee of 50% of the value of the camp booking.
Less than 5 days will unfortunately not qualify for any refund, but a transfer to another camp can be requested. We will do our best to accommodate this request, but it is subject to approval.
Changing your week of summer camp:
We need 14 days notice if you want to change your week of camp.
Change of camp are subject to availability.
If you would like to cancel your week of camp, please email us at firstname.lastname@example.org
In the event of poor weather conditions a session may be cancelled. Note that the courts drain very well and we will play in rainy conditions if possible, so please provide your trooper with suitable attire.
If the coach responsible for the session believes that it would be unsuitable for the children's health and safety, the session will be cancelled.
If a session is cancelled prior to the starting time of the lesson, the clients will be notified by means of a message to the registered mobile phone or email address. Please ensure that we have the appropriate mobile or email address.
If the lesson is interrupted due to bad weather conditions within the first 15 minutes of the lesson, the lesson may be rescheduled at no cost.
If the session is interrupted due to bad weather, the lesson will be charged as follows. After 15 minutes 1/3 charge, After 30 minutes full charge.
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